1. Collection of information
We may collect personal information about you when:
- you take a service or product from us
- you contact us with an enquiry or in response to a communication from us
We may take this information from you in a number of ways:
- Internet & email
- Telephone (both fixed and mobile)
- Text message or similar multimedia messaging application
2. Use of information
2.1 Information you provide or we hold about you may be used by us and/or our agents to:
- identify and respond to you when you make direct enquiries or requests to us
- administer any accounts, services and products provided by us
- undertake marketing & customer analysis
- help prevent and detect fraud or loss
- contact you about other services and products offered by us, and selected partners (provided you have given us prior consent)
3. Disclosure of information
3.1. We may disclose information we hold about you to third parties for the purpose of providing services you have requested, as part of the process of sale, or where legitimately requested for legal or regulatory purposes, as part of legal proceedings or prospective legal proceedings.
3.2. We will not sell, rent or share your personal information, with or to any third parties for marketing purposes without your express permission.
We may monitor and record calls made to us for the purposes of quality assurance, legal, regulatory and training.
5. Protection of information
We maintain strict security measures in order to protect personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorised access or disclosure, loss, alteration, or destruction. Credit card information is transmitted using secure socket layer (SSL) encryption.
6. Links to 3rd Party Web Sites.
7. Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
8. Transferring data outside of the UK
As part of the services offered to you through Solutions on Demand Ltd, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
9. Changes to this policy
We reserve the right to change this policy at any time and updated version will be posted on UnitedHosting websites from time to time. Your continued use of our sites following the posting of changes to this policy will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the terms of the policy that applied at the time the information was collected.
10. Contact Us
If you would like further information about this policy or you wish to enquire about the data we hold about you, please contact us:
Solutions on Demand Ltd
69 West Nile Street
Glasgow G1 2QB
Tel: 0141 488 1533